- How can I modify or cancel a reservation?
As simple as calling us at +34 952 233 507 or send an email to rentacar@marbesol.com.
- Can I choose the model of the vehicle?
Confirmations will be made of the selected group. You may add in your comments when reserving the preferred model which we will consider based on availability.
- How do I pick up my rental car at Malaga’s airport?
We will be waiting for you in the main arrivals hall on your left, just past the first automatic door.
Do not forget that our staff will always be fully uniformed and identified to avoid confusions with other companies.
- How do I count the rental days?
A hire day refers to a period of 24 hours from the start time of rental. There will be a grace period of two hours, after which they will be charged a full day rental.
- For how long can a car rental be?
Each car will have a fixed term of at least one day and no more than thirty days. If you need the vehicle for a longer period you will have to contact the reservation department by telephone +34 952 233 507 or email rentacar@marbesol.com.
- What is the procedure for extending a lease?
In case of continuation, before the end of its current lease, you should request for a confirmation in the reservation department +34 952 233 507 and go through a Marbesol offices to sign the new contract. If not, insurances will lose their validity and an extra will be charged a day in respect of late returns.
- Is it necessary to have a credit card?
It is essential to be in possession of a valid credit card with the name of the holder of the lease. To remove the vehicle is necessary to show a credit card as a security for the rent (it will be necessary two credit cards in special and high-end vehicles).
- How do I request an invoice?
You can ask for it at the moment of giving back the car, once they have been paid all the extra charges associated with the rental, facilitating our staff the corresponding fiscal data.
- What if I have not received the confirmation email for my reservation?
If your reservation has being done more than 24 hours ago and you have not received an email confirming it, probably it has been blocked by the anti-spam filter of your email. Check out if our e-mail is either in the "spam"or “ trash mail” of your email. If so, configure your account so that your filter does not block emails from marbesol.com or rentacar@marbesol.com
If the confirmation email is NOT in the spam folder, send us an email reporting the incidence to rentacar@marbesol.com or contact us at +34 952 233 507.