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Car rental terms

Options for Booking



Basic Option Plus Option All Inclusive Option

Unlimited mileage

- "All Inclusive" Option (Pack Marbesol) or Basic Option: unlimited mileage is included.

- Plus Option: If the customer exceeds 45 kilometers daily, a fee of 0.45 € per kilometer will be charged.


Damage coverage CDW

Included in all options for both, passenger and theft insurances. By no means, the damage coverage (CDW) include damages to the bodywork, tires, rims, wheel covers, vehicle interior, interior and exterior mirrors, windows, lock, underseals, clutch, motor, sump, catalyzer and radiator. Neither does it include the cost of battery charging, loss of keys, towing of vehicle, taxi travel after accident, and error as regards the fuel type, nor repository for substitute vehicle or compensation for stoppage days till repair. To get the whole coverage, the subscription to the Full Insurance is required.


Road Assistance Service
Road Assistance Service is free for the following options: Plus and All Inclusive. For the Basic Option the amount depends of the travel distance of the tow truck according to the following table:

CRANE RATE (calculate return tryp):

KM 0-25 25-50 50-100 100-150 150-250 More than 250
Amount (€) 80 110> 180 240 370 40€ start + 1,3/km

Theft coverage

With the Plus and All Inclusive option the theft of the vehicle will be covered when the client present, within 24 hours, a file report from the police and the vehicle΄s key. With the Basic option, the maximum amount of the excess will be charged.


No Excess

Without deposit into the All Inclusive Option. Compulsory Excess from 1000 up to 1500 euros if you did not subscribe to Full Insurance.


Full Insurance

Cover the damages on wheels, windows, clutch, underseals, battery, bodywork, towing, error over the fuel type, and loss of keys.

This has a cost of:
19 euros per day (minimum of 57 euros and maximum of 247 euros per rental) for the groups A, B, C, C1, C2 y C3
21 euros per day (minimum of 63 euros and maximum of 273 euros per rental) for the groups D, E, E1, E3, F, F1,F2,F3, G1, G, H, I, I1, K, K1, L1, N, O, P, P1, P2, P3, P4, P5, Z, Z1
25 euros per day (minimum of 75 euros and maximum of 390 euros per rental) for the groups R,R1, S, S1, T, T1, T2, U ,W


Full /Full Fuel

Get and return the car with full fuel with the Options: Half and All Inclusive. For the Basic Option the fuel policy is Full/Empty, by preparing the tank and recharging 40€ for management and logistic expenses. Fuel Prices


Extra Driver

Extra driver included into the Medium and All Inclusive Options. The Basic Option cost 4 euros per day. (min. 12€, max. 48€)*


Gibraltar and Portugal's Travel Insurance

With the All Inclusive Option you will be able to travel freely to Gibraltar or Portugal. For the remaining options, you must subscribe to a supplementary insurance of 8 euros/day (minimum of 24 euros and maximum of 90 euros per contract).


Express Desk

The fastest way to travel by car avoiding traffic jam and queues. It is included into the All Inclusive Option.


Free GPS

Free GPS if you chose our All Inclusive Option. The rest of the Options have a cost of 5€ per day.


50% on Baby Seat and Booster

50% discount over Baby Car Seat and Boosters, only into the All Inclusive Option.



Basic Option Medium Option All Inclusive Option

Unlimited mileage

- "All Inclusive" Option (Pack Marbesol) or Basic Option: unlimited mileage is included.

- Plus Option: If the customer exceeds 45 kilometers daily, a fee of 0.45 € per kilometer will be charged.


Damage coverage CDW

Included in all options for both, passenger and theft insurances. By no means, the damage coverage (CDW) include damages to the bodywork, tires, rims, wheel covers, vehicle interior, interior and exterior mirrors, windows, lock, underseals, clutch, motor, sump, catalyzer and radiator. Neither does it include the cost of battery charging, loss of keys, towing of vehicle, taxi travel after accident, and error as regards the fuel type, nor repository for substitute vehicle or compensation for stoppage days till repair. To get the whole coverage, the subscription to the Full Insurance is required.


Road Assistance Service
Road Assistance Service is free for the following options: Medium and All Inclusive. For the Basic Option the amount depends of the travel distance of the tow truck according to the following table:

CRANE RATE (calculate return tryp):

KM 0-25 25-50 50-100 100-150 150-250 More than 250
Amount (€) 80 110> 180 240 370 40€ start + 1,3/km

No Deposit / No Excess

Without deposit into the All Inclusive Option. Compulsory Excess from 1000 up to 1500 euros if you did not subscribe to Full Insurance.


Full Insurance

Cover the damages on wheels, windows, clutch, underseals, battery, bodywork, towing, error over the fuel type, and loss of keys.

This has a cost of:
19 euros per day (minimum of 57 euros and maximum of 247 euros per rental) for the groups A, B, C, C1, C2, C3
21 euros per day (minimum of 63 euros and maximum of 273 euros per rental) for the groups D, E, E1, E3, F, F1,F2,F3, G1, G, H, I, I1, K, K1, L1, N, O, P, P1, P2,P3,P4,P5, Z, Z1
25 euros per day (minimum of 75 euros and maximum of 390 euros per rental) for the groups R,R1, S, S1, T, T1, T2, U ,W


Full /Full Fuel

Get and return the car with full fuel with the Options: Half and All Inclusive. For the Basic Option the fuel policy is Full/Empty, by preparing the tank and recharging 40€ for management and logistic expenses. Fuel Prices


Extra Driver

Extra driver included into the Medium and All Inclusive Options. The Basic Option cost 4 euros per day. (min. 12€, max. 48€)*


Gibraltar and Portugal's Travel Insurance

With the All Inclusive Option you will be able to travel freely to Gibraltar or Portugal. For the remaining options, you must subscribe to a supplementary insurance of 8 euros/day (minimum of 24 euros and maximum of 90 euros per contract).


Express Desk

The fastest way to travel by car avoiding traffic jam and queues. It is included into the All Inclusive Option.


Free GPS

Free GPS if you chose our All Inclusive Option. The rest of the Options have a cost of 5€ per day.


50% on Baby Seat and Booster

50% discount over Baby Car Seat and Boosters, only into the All Inclusive Option.




RENTAL AGREEMENT CONDITIONS


DOCUMENTATION TO BE SUPPLIED AT TIME OF VEHICLE DELIVERY AND AGE REQUIREMENTS



INCLUDED IN THE RENTAL PRICE:


NOT INCLUDED IN THE RENTAL PRICE:


In case of accident or damage to the vehicle, it is mandatory that the Customer fill out an accident/damage report and submit it to our office. Additionally, in the case that the vehicle is stolen, the Customer is required to report it to the police and submit the report to our office. Marbesol is not liable for any applicable fees charged by your bank. We offer you the option of full coverage to reduce or even eliminate the deposit.

For each handling of accidents or damage that Marbesol has to perform, there will be an additional 50 euros (VAT included) charged to process the paperwork related to the accident. If insurance determines that the Customer was not at fault, the 50 euros (VAT included) will be refunded.



(**) Deposits to be made depend on the optional insurance selected:


PURPOSE OF THE RENTAL AGREEMENT

The rental of a car is not necessarily tied to any particular vehicle but to a group of similar vehicles with similar technical and comfort features.
The Customer acknowledges receiving the vehicle as described in the agreement, clean and with maintenance and operating conditions, damages, fuel level and auxiliary equipment specified, which if not referenced the vehicle is to be considered suitable for use.


DURATION OF AGREEMENT

The duration of the Rental Agreement will appear on the front, specifying the date and time of delivery and return of the vehicle.
A rental day refers to a period of 24 hours beginning with the release of the rental plus a grace period of 120 minutes for the vehicle's return.
The maximum duration of the Rental Agreement will be 89 days.
If the Customer decides to terminate the rental before the date specified on the Rental Agreement, they will not be reimbursed for an early return.
Additionally, if Marbesol unilaterally terminates the rental prior to the date specified on the Rental Agreement for reasons not attributable to the renter, and formally requests the return of the vehicle and it is delivered, the Customer is entitled to receive compensation from Marbesol in an amount corresponding to double what was paid for the remaining days the vehicle would have still been in use under the Rental Agreement.


USE OF THE VEHICLE

The Customer promises to maintain the vehicle in good condition and, in particular, without prejudice to the obligations that may be contained in other provisions of this Rental Agreement, such as:


The Customer is directly responsible for any damage to the vehicle or to third parties in the case of the vehicle's misuse.
Any occurrence which violates the provisions of this Rental Agreement shall be construed as vehicle misuse in which case the Customer will be liable for all damages caused to the vehicle as well as any damages or harm caused to Marbesol.


RETURNING THE VEHICLE

The return of the vehicle shall occur at the branch, at the date and time stipulated on the Rental Agreement. The vehicle will be returned by the Customer in the same condition in which it was rented, along with all documents, auxiliary equipment, tires, tools and accessories.

The Customer may not alter any of the vehicle's technical characteristics, keys, equipment, tools and/or accessories thereof, or modify its exterior and/or interior. If such is done, the Customer shall bear all expenses required to return the car to its original state, without prejudice to the harm done to Marbesol derived from the reconditioning of the car for the period it must be immobilized, as well as to other damages caused to Marbesol.

Return/late delivery of the vehicle: If the vehicle is returned by the Customer at any date, time or place other than that specified in the Rental Agreement, an extra day of rent at the current daily rate will be charged for each day or portion of a day the return of the vehicle is delayed. A grace period of 120 minutes is granted for the return of the vehicle beyond the scheduled return time. Likewise, a penalty of 35 euros will be charged for each day the return is delayed.

If the Customer returns or leaves the vehicle in any place different than that specified in the Rental Agreement, Marbesol may demand reimbursement for costs incurred for transfers, towing, tolls, storage or safekeeping.

Should Marbesol delay in the delivery of the vehicle by more than 120 minutes from the signing of the Rental Agreement, the Customer will be compensated with an extra day at the daily rate in effect for each day or portion of day that the delivery of the vehicle is delayed. Likewise, a penalty of 35 euros will be charged for each day of delay.


EXTENDING THE DURATION OF THE RENTAL AGREEMENT

If the Customer wishes to extend the rental period, they may do so in person at any of the Marbesol offices in order to sign for an extension of the period and make any applicable payments. This extension is subject to vehicle availability.  It is not possible to extend any Rental Agreement via telephone, email or text message.

A unilateral extension by the Customer shall be considered an unauthorized use of the vehicle for the purposes of the Customer's responsibility for any damage to the vehicle and will also be treated as a non-return of the vehicle at the agreed upon time.


PROCESS FOR RETURNING THE VEHICLE AND FUEL

The process for returning the vehicle includes verifying that the vehicle is returned in its original condition. To do so, Marbesol technicians perform management control in which two elements will essentially be verified: the condition of the car in terms of any damage that the vehicle may have suffered during the rental period the fuel level and mileage.

A. Condition of the vehicle

The vehicle must be returned by the Customer in the same condition in which it was delivered. Our staff will inspect the condition of the vehicle and note any new damage. You will be required to consent to and sign a damage inspection report.
If the vehicle is not returned in the same condition, the Customer will also be required to provide compensation for the vehicle's downtime as a result of the damage suffered. Please refer to the section, "return of the vehicle".

B. Fuel

C. Mileage.

- "All Inclusive" Option (Pack Marbesol) or Basic Option: unlimited mileage is included.

- Plus Option: If the customer exceeds 45 kilometers daily, a fee of 0.45 € per kilometer will be charged.

PAYMENT

Payment will be made at the time of delivery of the vehicle with a valid credit card (VISA or MasterCard) as the sole means of payment and whose holder must be the person who appears as the principle driver on the Rental Agreement. In the case of special and high-end vehicles, two credit cards will be requested as collateral for the rental.

The following will be the Customer's responsibility and therefore charged by Marbesol:




INSURANCE

The Customer and any other authorized driver are insured under the Automobile Insurance Policy, a copy of which is at your disposal at any Marbesol office where vehicles are rented. This policy includes Civil Liability for damage to third parties arising from the use and circulation of the vehicle.

Additionally, vehicle damage in case of collision, theft, unintentional fire or vandalism will be covered so long as the following conditions are met:



Damage insurance in any case does not cover damage to tires, rims, hubcaps, punctures, blowouts, the vehicle's interior, interior and exterior mirrors, windows, locks, underside, clutch, engine, crankcase, catalyst or radiator. Nor does it include costs related to recharging the battery, replacing a lost key, towing, taxis used following an accident, errors in the type of fuel used while refueling, nor does it include compensation for the days of vehicle downtime until its repair.

To cover all or part of these risks, there is additional insurance that can be acquired at the time of rental, whose damage coverage and guarantees will only be valid if the Customer meets the conditions set out above.

Customer agrees to immediately inform Marbesol of any casualty that has occurred or damage caused to the rental vehicle, to immediately transmit to them any letters, citations or notifications that relate to the incident and to fully collaborate with Marbesol and the insurance company during the investigation in the defense of any claims or processes. It is mandatory that the Customer duly present the compiled accident or damage report within a maximum period of 24 hours after the event's occurrence. In particular, if an accident occurs, the Customer will take the following steps:

In case of fire, vandalism, theft or disappearance of the vehicle, the Customer agrees to immediately notify Marbesol with the facts and file the appropriate complaint with the authorities.


APPROVED CAR SEATS AND BOOSTERS FOR CHILDREN

The Customer shall report to Marbesol the need to use any mandatory restraint device approved for children under three years of age or older who do not exceed a height of 150 centimeters upon payment of the corresponding rental fee and before securing it in the vehicle. The Customer is, in any case, fully responsible for the installation of the device. In any case, Marbesol will be free from any possible liability for personal injury or property damage arising from a breach by the Customer of the obligation to use the mandatory retention device, or its installation, or misuse by the Customer or any possible manufacturing defect of the aforementioned device.


RIGHT OF CANCELLATION

Marbesol reserves the right to terminate the Rental Agreement early, with immediate effect and without compensation to the Customer in the following cases:



PERSONAL ITEMS

Marbesol is not responsible for items stolen, forgotten or lost inside the vehicle.


SPECIAL CONDITIONS

The Special Conditions appended to this Rental Agreement must be accepted and signed by the Customer.


LEGISLATION

This Rental Agreement shall be governed by and construed in accordance with Spanish law. Marbesol declares its intention to amicably resolve any differences. If this is not possible, any disagreement arising between Marbesol and the Customer shall be subject to the jurisdiction of the place where the rental was initiated.
The Customer may submit claims or complaints to the following address: Avenida Garcia Morato, 50, CP 29004, Málaga.


TRANSLATION

Translations of these terms and conditions are offered for informational purposes only and the specific wording is not legally binding. Only the Spanish version is valid.


PROTECTION OF PERSONAL DATA

In agreement with the provisions of Law 15/1999, dated December 13th, Protection of Personal Data, we inform you about the inclusion of your personal data in a file owned by New Cars Costa del Sol (Marbesol) with the purpose of facilitating services related to the rental and/or sale of vehicles. Also, we inform you that Marbesol has adopted all necessary technical and organizational measures to guarantee the security of personal data and avoid its alteration, treatment or unauthorized access, and to take into consideration the state of the technology, the nature of the data stored and the risks to which they are exposed, all in conformity with the provisions of Royal Decree 1720/2007, dated December 21st and approved by the Regulatory Decree regarding data protection. Additionally, we request permission to send you informative communications via mail / fax / email regarding the products and services offered by our company. Please note that your data will be transferred, by law, to Law Enforcement and Security Agencies of the State to prevent crime and ensure national security. The interested party may at any time exercise their rights of access, correction, deletion or dispute of their data by writing to the following address: Avda. García Morato, 50, Building Check Point, 29004 (Málaga), or by sending an e-mail to marbesol@marbesol.com.



DAMAGES PRICE LIST:


Basic Option

Plus Option

All Inclusive Option
ACCIDENT
Tow truckFrom 80 €From 80 €

Wheels / TiresFrom 50 €From 50 €

UndercarriageFrom 800 €From 800 €

WindowsFrom 55 €From 55 €

Wing mirrorsFrom 190 €From 190 €

HubcapFrom 30 €From 30 €

Replacement vehicle

TheftExcess Amounts

Paint repairFrom 140 €From 140 €

BodyworkFrom 150 €From 150 €
BREAKDOWN
Tow truck

UndercarriageFrom 800 €From 800 €

WindowsFrom 55 €From 55 €

Wing mirrorsFrom 190 €From 190 €

HubcapFrom 30 €From 30 €

ClutchFrom 500 €From 500 €

BatteryFrom 60 €From 60 €

Replacement vehicle

LockFrom 100 €From 100 €
KEYS
CopyFrom 150 €From 150 €

Free key deliveryFrom 20 €From 20 €
ASSISTANCE
24hFrom 30 €


(*) Prices in euros

CRANE RATE (calculate return tryp):

KM 0-25 25-50 50-100 100-150 150-250 More than 250
Amount (€) 80 110> 180 240 370 40€ start + 1,3/km


Fuel Prices

GroupMin (€)Max (€)
A5066
B5066
C5772
C15772
C35772
D6585
D15772
E6585
E16585
E36585
F85110
F185110
F270110
F385110
G6585
G15772
H75105
I85110
I175105
K110130
L175105
N5772
O6585
O16585
O36585
P85110
P16585
P285110
R85110
R16585
S85110
T185110
T285110
Z75105
Z175105

The fuel charge will be made to vehicle received not to the originally booked.

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MARBESOL · Málaga Aiport Office · Avda. del Comandante Garcia Morato, 28 · 29004 Málaga · Tlf. (+34) 952 23 49 16
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