Car rental terms

1. What your rental includes

2. What costs extra — table of charges

We are transparent: here are all the exact amounts. There are no charges beyond this table.

3. Who can rent

Minimum age

• 21 years for the entire standard fleet.
• Drivers under 25: additional insurance of 4€/day (min. 12€, max. 48€). Vehicles available to under-25s: categories B, C, E and N.
• Drivers over 75: additional insurance of 4€/day (min. 12€, max. 48€).

Driving licence

• Licence recognised in Spain, valid, held for at least 1 year.
• Drivers from outside the EU: an international driving permit is mandatory together with the original licence.
• The licence must remain valid throughout the rental and for at least 1 month after the return date.

For all bookings

• A valid flight number is required.
• If you are not arriving by flight: provide proof of residence in Málaga with a rental contract or a utility bill less than 2 months old.
• For premium vehicles, additionally: two credit cards as a guarantee.

4. What to bring to the counter

To collect the car you need to bring these documents. Without any of them we cannot hand over the vehicle:

• Booking confirmation (printed or on your phone).
• Valid driving licence (all drivers named on the contract).
• Valid ID card or passport.
• Visa or MasterCard credit card in the name of the contract holder.

Payment methods

• Accepted: Visa and MasterCard credit cards.
• Not accepted: American Express, Diners Club, Maestro or Electron debit cards, prepaid cards, virtual cards, cash, cheque or bank transfer.
• The card must be in the name of the main driver, who must be the holder of the booking, and present at the time of payment.
• For premium vehicles: two credit cards.

5. How the return works

Where and when

• Return the car to the office, date and time stated in your contract.
• You have a 2-hour grace period from the agreed time. After that, the rate of one extra day plus 35€ for each day or part of a day applies.
• You can return at Málaga Airport or in Marbella. If the return is at an office other than the pick-up one and the rental lasts less than 3 days, the 35€ charge applies.

Condition of the car

• Return it clean and in the same condition you received it.

Fuel

• Return the car with the same fuel level it had when you collected it.
• If you return it with less, we will charge the missing fuel at market price, with no service surcharge.

Kilometres

• Your rental includes 2,000 km. That is enough for the vast majority of stays on the Costa del Sol.
• If you are going to make a trip of more than 2,000 km, you can swap the car at our office before reaching the limit, at no extra cost.
• If you exceed 2,000 km without telling us, a charge of 2€ per additional kilometre applies.

6. Cancellations and changes

Bookings paid online

• Cancellation more than 48 hours in advance: full refund, no charges.
• Cancellation less than 48 hours in advance: no refund.
• Non-refundable rates: no refund under any circumstances (always clearly stated when booking).

Changes

• Changes of date, category or return point: subject to availability.
• Rental extensions must be arranged in person at one of our offices — we cannot handle them by phone, email or WhatsApp.

If you return the car early

• We do not give refunds for early returns.

7. What to do if there is a problem

In the event of an accident

• Call Marbesol immediately: 952 234 916.
• Take the other driver's details: name, exact address, registration plate, insurer and policy number.
• Fill in the accident report, make sure it is signed by both parties and hand it in at our office within 24 hours.
• If anyone is injured, call the Police before moving the vehicles.
• Do not leave the car without making sure it is in a safe place.

In the event of vehicle theft

• Report the theft to the Police immediately.
• Notify Marbesol within 24 hours and hand in the police report and the key at our office.
• Vehicle theft is covered by the insurance if these two conditions are met.

Breakdown or roadside incident

• 24/7 assistance included: call 952 234 916 or the number on your contract and we will send help.
• Do not arrange towing services on your own without consulting us first — it may affect your cover.

Fines

• If you receive a fine during the rental, you are responsible for paying it and you pay it directly to the issuing authority.
• Marbesol is required by law to provide your details to the authorities within the legal deadline. A charge of 30€ (VAT included) applies for this handling.

Forgotten items

• Marbesol is not responsible for items left in the vehicle. If you think you left something, call us as soon as possible — we will do our best to recover it.

8. Full legal terms

The sections above are a plain-language summary. This section contains the full legal text that governs the rental contract.

Purpose of the contract

The rental refers to a group of vehicles of similar characteristics, not necessarily to a specific vehicle. The customer acknowledges receiving the vehicle in the conditions described in the contract.

Duration

The duration is the one stated in the contract. One rental day equals 24 hours from collection, with 2 hours' courtesy on return. Maximum duration: 59 days. No refunds are given for early returns.

Use of the vehicle

The customer undertakes to use the vehicle diligently and in accordance with current law. The following is expressly prohibited:

• Driving under the influence of alcohol, drugs or medication, or in a state of fatigue or illness that reduces driving ability — nor allowing anyone else to do so in those conditions.
• Allowing the vehicle to be driven by anyone not listed as an authorised driver in the contract.
• Using the vehicle for illegal purposes.
• Carrying more passengers than the manufacturer specifies or transporting animals.
• Using the vehicle to push, tow or drag other vehicles, trailers or objects.
• Driving on poorly maintained roads that could damage the vehicle.
• Taking part in competitions, contests, training or endurance tests.
• Refuelling with a fuel other than the one specified by the manufacturer.
• Loading or transporting goods, or fitting a roof rack without authorisation.
• Tampering with the odometer or any technical feature of the vehicle.
• Using the vehicle for public transport, courier or delivery services, driving lessons, commercial activities or subletting.
• Leaving the vehicle without parking and locking it properly when not in use.
• Taking the vehicle outside mainland Iberia, Portugal or Gibraltar without prior written authorisation.

Liability for damage

The insurance covers damage to the vehicle in the event of collision, theft, fire or vandalism, provided that: (a) Marbesol is notified within 24 hours with the required documentation; (b) the incident is not the result of improper use; (c) the insurer does not reject the claim for breach of the driving conditions.

Charges after the rental

For online bookings, when collecting the car a charge of 0,01€ is made on the card presented to enable the collection of any later charges arising from use of the vehicle (fines, damage, fuel). The customer expressly authorises this procedure by signing the contract.

Geolocation

All vehicles have GPS. The system is activated solely in the event of a reported theft or to provide roadside assistance at the customer's request. It is not used for continuous monitoring.

Cancellation by Marbesol

Marbesol reserves the right to cancel the booking before hand-over if there are justified reasons relating to the security of the vehicle or failure to meet the rental requirements.

Applicable law

This contract is governed by Spanish law. Any dispute will be resolved, first of all, amicably. If it cannot be resolved, it will be submitted to the jurisdiction of the place where the rental began.

Complaints and claims: Avenida García Morato, 50, postcode 29004, Málaga.

Data controller

NEW CARS COSTA DEL SOL, S.L. (MARBESOL) · NIF B92552694 · C/ García Morato, 50, Loc. 2, 29004 Málaga. Your data is processed to manage the rental and, with your consent, to send you communications about similar services. You can exercise your rights of access, rectification, erasure and portability by writing to privacy@marbesol.com.

Translations

Translations of these terms are for guidance only. The Spanish text is the only one with binding legal validity.